Refund policy
Livo Ocean, operated by ERIK R CEJA LIMITED (“Livo Ocean,” “we,” “us,” or “our”), offers downloadable digital products, including eBooks, devotionals, Bible studies, journals, guides, and other faith-based digital resources.
All products sold through our store are digital unless a product page expressly states otherwise. No physical item will be shipped.
1. DIGITAL PRODUCTS ARE GENERALLY FINAL
Because digital products cannot be physically returned and access is normally provided shortly after payment is completed, all digital purchases are generally final and non-returnable once the download link, file, or digital access has been delivered.
This policy does not limit any non-waivable rights or remedies available under applicable law.
2. ELIGIBLE REFUND OR REPLACEMENT REQUESTS
Please contact us within 7 calendar days of the transaction if:
• you were charged more than once for the same transaction;
• you received the wrong digital product because of an error on our side;
• the supplied file is corrupted, incomplete, or inaccessible;
• a technical failure on our side prevents delivery or access;
• we cancel a paid transaction without providing the purchased digital content; or
• a refund or other remedy is required by applicable law.
Depending on the circumstances, we may resend the product, provide a replacement file or access link, offer reasonable technical assistance, or approve a full or partial refund.
3. SITUATIONS THAT NORMALLY DO NOT QUALIFY
Except where required by applicable law, refunds will generally not be provided when:
• you change your mind after digital access has been provided;
• you purchased the wrong resource despite the product title and description being available before checkout;
• you expected a printed or physical item even though the product was identified as digital;
• you no longer want or need the resource;
• you did not use, read, download, or complete the resource;
• your device does not support ordinary PDF or ZIP files;
• you fail to check your spam, junk, or promotions folder for the delivery email;
• the product does not produce a particular personal, spiritual, emotional, professional, or financial result;
• you violate the personal-use license or distribute the content without authorization; or
• the issue can be corrected by resending the file, providing an alternate access link, or offering reasonable technical assistance.
4. CANCELLATIONS
Digital access is normally provided shortly after successful checkout. For this reason, transactions generally cannot be canceled after the digital product or access link has been delivered.
If you contact us before delivery has occurred, we may review a cancellation request, but approval is not guaranteed.
5. MISSING DELIVERY EMAIL
If you do not receive your digital product:
• check your spam, junk, and promotions folders;
• confirm that the email address entered during checkout was correct;
• allow a reasonable amount of time for payment processing and email delivery; and
• contact us at contact@livoocean.org.
Please include your order number and the email address used during checkout.
6. HOW TO REPORT A PROBLEM
Send an email to contact@livoocean.org and include:
• your full name;
• your order number, if available;
• the email address used during checkout;
• the name of the digital product;
• a clear description of the issue; and
• screenshots or error messages, when applicable.
Before approving a refund for a technical problem, we may attempt to resend the product, provide an alternate download link, replace the file, or offer reasonable troubleshooting.
7. APPROVED REFUNDS
If a refund is approved, it will normally be issued to the original payment method.
After we process an approved refund, your bank or payment provider may require additional time to post the credit. Processing times are controlled by the financial institution and are outside our control.
Currency conversion differences, bank fees, card fees, or other charges imposed by third parties might not be refundable.
8. NO PHYSICAL RETURNS OR EXCHANGES
Do not mail any product to us. We do not issue return labels and there are no physical return-shipping procedures for our digital products.
Digital products cannot be exchanged after access has been delivered. If you received the wrong file because of an error on our side, we will provide the correct product.
9. UNAUTHORIZED OR INCORRECT TRANSACTIONS
If you believe a transaction was unauthorized, duplicated, or processed incorrectly, contact us promptly so we can review the transaction and attempt to resolve the matter.
Nothing in this policy restricts any rights you may have through your payment provider or under applicable law.
10. PERSONAL-USE LICENSE
Approval of a refund does not grant permission to retain, reproduce, share, distribute, resell, upload, or otherwise use the refunded digital content.
Any copies already downloaded must be deleted after a full refund unless applicable law provides otherwise.
11. MANDATORY CONSUMER RIGHTS
This policy does not exclude or limit rights that cannot legally be waived. If any part of this policy conflicts with mandatory consumer-protection law, the applicable law will control to the extent of that conflict.
CONTACT US
ERIK R CEJA LIMITED
Doing business as Livo Ocean
Email: contact@livoocean.org
Phone: +1 915-704-6048
Business address:
7 Boa Dr W
Kearney, Nebraska 68847
United States