Shipping policy
SHIPPING AND DIGITAL DELIVERY POLICY
Last updated: September 11, 2026
Livo Ocean, operated by ERIK R CEJA LIMITED, sells digital products only.
No physical product is shipped. No shipping carrier, tracking number, shipping charge, or physical delivery is involved.
1. DELIVERY METHOD
After successful checkout and payment authorization, digital access is normally sent electronically to the email address provided during checkout.
Depending on the product, delivery may include:
• one or more PDF files;
• a ZIP package containing multiple files;
• a secure download link; or
• access instructions delivered by email.
2. DELIVERY TIME
Most successful transactions receive automated digital access shortly after checkout.
Delivery may be delayed because of:
• payment authorization or fraud review;
• an incorrect email address;
• email filtering;
• technical maintenance;
• unusually high system traffic;
• a third-party platform interruption; or
• circumstances outside our reasonable control.
3. IF YOU DO NOT RECEIVE YOUR PRODUCT
If you have not received access within 30 minutes:
• check your spam, junk, promotions, and filtered folders;
• search your inbox for “Livo Ocean”;
• confirm that the email address entered during checkout was correct;
• confirm that the payment was successfully completed; and
• contact contact@livoocean.org.
Include your order number, product name, and the email address used during checkout.
4. INCORRECT EMAIL ADDRESS
Customers are responsible for entering an accurate email address during checkout.
If you entered an incorrect email address, contact us promptly. We may request reasonable information to verify the transaction before changing the delivery email or resending access.
5. FILE FORMATS AND DEVICE REQUIREMENTS
The applicable file format is described on each product page. Most Livo Ocean resources are supplied as PDF files or ZIP packages containing PDF files.
You are responsible for having:
• a reasonably current device;
• a stable internet connection;
• sufficient storage space;
• a current web browser;
• software capable of opening PDF files; and
• software capable of extracting ZIP files when applicable.
A device incompatibility that can be resolved with commonly available software does not normally qualify as a delivery failure.
6. DOWNLOAD LINKS AND SECURITY
Download links and digital files are intended only for the individual purchaser.
You must not:
• publish or post a download link;
• forward the files to another person;
• upload the product to a shared drive;
• sell, sublicense, or distribute the content; or
• attempt to bypass reasonable download or access controls.
We may deactivate or replace an access link when we reasonably believe it has been compromised, publicly shared, abused, or used in violation of the personal-use license.
7. INCORRECT, CORRUPTED, OR INACCESSIBLE FILES
If you receive the wrong digital product or a file is corrupted or inaccessible, email contact@livoocean.org.
We will reasonably attempt to:
• resend the original delivery email;
• provide an alternate download link;
• replace the affected file;
• provide reasonable troubleshooting; or
• apply the Return and Refund Policy when the issue cannot be resolved.
8. BILLING ADDRESS
A payment provider may request a billing address to verify identity, authorize payment, calculate applicable taxes, or prevent fraud.
A billing address does not mean that a physical product will be shipped.
9. SHIPPING CHARGES
Livo Ocean does not charge physical shipping fees for digital products.
Any taxes, currency conversion charges, card fees, or other amounts imposed during payment are not shipping charges and may be controlled by tax authorities, banks, or payment providers.
10. INTERNATIONAL ACCESS
Digital products may be available to customers in multiple locations, subject to store-market settings, payment availability, sanctions restrictions, local law, and other legal limitations.
Customers are responsible for complying with laws applicable to their access and use of the downloaded materials.
11. NO PHYSICAL DELIVERY
Do not expect a printed book, package, parcel, or mailed copy unless a future product page expressly identifies an item as physical.
Product images showing three-dimensional books, printed pages, devices, or mockups are illustrative presentations of the digital resource and do not indicate that a physical item will be shipped.
12. CONTACT INFORMATION
ERIK R CEJA LIMITED
Doing business as Livo Ocean
Email: contact@livoocean.org
Phone: +1 915-704-6048
Business address:
7 Boa Dr W
Kearney, Nebraska 68847
United States